Shipping & Returns

Welcome to Essence of Bungalow's online store! We are dedicated to providing you with a delightful shopping experience. To ensure transparency and customer satisfaction, we have outlined our returns policy below:

1. Eligibility for Returns:
- Full-priced items purchased directly from Essence of Bungalow are eligible for exchange or credit note only.

2. Sale Items:
- Please note that we do not accept exchanges or returns for any sale items.

3. Refunds:
- Refunds will only be issued for items that are deemed faulty.

4. Change of Mind:
- Essence of Bungalow is not obligated to provide a refund or replacement if you change your mind about a purchase.

5. Timeframe for Returns:
- All requests for exchanges or store credit must be submitted within 7 days of receiving your order.

6. Return Postage:
- Please be aware that return postage costs are not covered by Essence of Bungalow.

7. Conditions for Return:
- All items must be returned in their original condition with the original swing tags attached.
- Shoes must be returned without any scratches or stains and in their original, undamaged shoe box.
- Sale items may not be returned for a refund unless they are faulty. Exchanges or credit notes may be offered where applicable.

8. Refund Process:
- Refunds will be credited using the original method of purchase.
- Purchases made with a credit note cannot be returned for a refund.

9. Non-Returnable Items:
- Please note that we do not accept returns for earrings, underwear, or swimwear.

10. How to Initiate a Return:
- To lodge a return request, please send an email to, providing your order number and detailed information about the return.

At Essence of Bungalow, we value your satisfaction and want you to be delighted with your purchases. If you have any further questions or concerns regarding our returns policy, please don't hesitate to reach out. Enjoy shopping with us!
Returns Address:
Bungalow interiors
Shop FS08
10-12 Lae Drive
Runaway Bay, QLD, 4216, Australia
For faulty or incorrect items, we will happily pay the postage costs for dispatch of the replacement. We reserve the right to inspect returned items and deny return or exchange of goods if we do not deem them to be damaged, or in the case of exchange, if they are not returned to us in resalable condition. To avoid this, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase.
To lodge a return request please email with your order number and details of the return.
Please allow up to 5 business days for refunds, credit notes and exchanges to be processed.
Our products sent using third party delivery provider, Aramex & Australia Post within with 1 business day of placing an order. Please note, during sale promotions + covid there may be an additional processing time.
Standard domestic: 1 – 4 business days
Express domestic: 1 – 3 business days
Express International: 2 – 10 business days
Standard International: 10 – 20 business days
All international deliveries may be received in up to 7-21 working days depending on the receiving country and are shipped using Australia Post Registered Airmail. Postal charge for all international shipments is $55.00. Essence Of Bungalow is not responsible for any import duty or taxes which may be payable on orders purchased through the website, so please check with the Customs Department in your country for more information on customs duties, foreign taxes or other fees which may apply. Any parcels which are refused will incur the base shipping fee, plus any re-delivery fees if re-delivery is requested.
Once your purchase has been shipped you will receive a shipping notification via e-mail from Australia Post. This e-mail will contain tracking advice for your parcel.



 When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us at:

 Privacy Officer

Essence Of Bungalow

FS08 Runaway Bay Shopping Village

10-12 Lae Drive

Runaway Bay, QLD, 4216, Australia


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our website uses "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.