Shipping & Returns
We will gladly accept returns for exchange or credit note only for any item/s that meet the criteria of our online returns policy:
- No exchanges/returns accepted on any sale items.
- No refunds are accepted unless the items are faulty.
- We are not required to provide a refund or replacement if you change your mind.
- All exchange/store credit requests must be lodged within 7 days of receipt
- Return postage is not covered by Essence of Bungalow
- All items must be returned in their original condition with the original swing tags attached
- All shoes should be returned without scratches or stains and in their original, undamaged shoe box.
- All sale items cannot be returned for a refund unless faulty. Exchanges or credit notes can be offered where applicable.
- Refunds will be credited against the original method of purchase.
- Purchases made with a credit note cannot be returned for refund
- We do not accept returns on earrings, underwear or swimwear
To lodge any return requests please email email@example.com with your order number and details of the return.
10-12 Lae Drive
Runaway Bay, QLD, 4216, Australia
For faulty or incorrect items, we will happily pay the postage costs for dispatch of the replacement. We reserve the right to inspect returned items and deny return or exchange of goods if we do not deem them to be damaged, or in the case of exchange, if they are not returned to us in resalable condition. To avoid this, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase.
To lodge a return request please email firstname.lastname@example.org with your order number and details of the return.
Please allow up to 5 business days for refunds, credit notes and exchanges to be processed.
Our products sent using third party delivery provider, Aramex & Australia Post within with 1 business day of placing an order. Please note, during sale promotions + covid there may be an additional processing time.
Standard domestic: 1 – 4 business days
Express domestic: 1 – 3 business days
Express International: 2 – 7 business days
Standard International: 10 – 20 business days
All international deliveries may be received in up to 7-21 working days depending on the receiving country and are shipped using Australia Post Registered Airmail. Postal charge for all international shipments is $50. Essence Of Bungalow is not responsible for any import duty or taxes which may be payable on orders purchased through the website, so please check with the Customs Department in your country for more information on customs duties, foreign taxes or other fees which may apply. Any parcels which are refused will incur the base shipping fee, plus any re-delivery fees if re-delivery is requested.
Once your purchase has been shipped you will receive a shipping notification via e-mail from Australia Post. This e-mail will contain tracking advice for your parcel.
(2) PRIVACY -
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
Essence Of Bungalow
FS08 Runaway Bay Shopping Village
10-12 Lae Drive
Runaway Bay, QLD, 4216, Australia
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 COOKIES
Our website uses "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.